Critical incident

Housecall Pro: Service Instability

Affected: Pro web, Text notifications, Email notifications, iOS Mobile App, Android mobile app

Current status of Housecall Pro: Operational — live Housecall Pro status

Timeline

1. Sep 3, 2026, 21:44 UTC
   investigating
   We are experiencing infrastructure instability affecting multiple services across our website. Users may encounter intermittent errors, slower response times, or temporary service disruptions. We are actively investigating and working to restore normal service. We’ll provide additional updates as more information becomes available.
2. Sep 3, 2026, 22:07 UTC
   investigating
   We are continuing to investigate this issue.
3. Sep 3, 2026, 22:21 UTC
   identified
   The issue has been identified and a fix is being implemented.
4. Sep 3, 2026, 22:26 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Sep 3, 2026, 22:29 UTC
   monitoring
   We're seeing early signs of recovery from the cloud provider. We'll continue to monitor full service restoration.
6. Sep 3, 2026, 22:42 UTC
   resolved
   The infrastructure issue affecting multiple services across our website has been resolved. All services have returned to normal operation. We will continue to monitor the environment to ensure stability. Thank you for your patience while we worked to resolve the issue.

Updates as published by Housecall Pro (original).