Major incident

Top Hat: Failure to Load Message Appearing for Some Users

Affected: Top Hat API

Current status of Top Hat: Operational — live Top Hat status

Timeline

1. Aug 5, 2026, 17:41 UTC
   identified
   Beginning at 1:11pm ET, some users are encountering a "Top Hat failed to load" error when trying to access certain areas of Top Hat through a web browser. We are preparing a fix, which will be deployed shortly. We will provide an update once the issue is fully resolved.
2. Aug 5, 2026, 18:11 UTC
   resolved
   Issue has been fixed and access to Top Hat has been restored.

Updates as published by Top Hat (original).