Critical incident

Heidi Health: US Users unable to access application

Current status of Heidi Health: Operational — live Heidi Health status

Timeline

1. Aug 5, 2026, 15:35 UTC
   investigating
   Currently investigating
2. Aug 5, 2026, 16:13 UTC
   identified
   US users remain impacted by elevated latency and intermittent inability to access the app (including login loops and pages not loading). We have identified a root cause and are working on a fix
3. Aug 5, 2026, 16:30 UTC
   monitoring
   We have implemented a fix, and our team is currently monitoring.
4. Aug 5, 2026, 17:11 UTC
   resolved
   Issue is now resolved.

Updates as published by Heidi Health.