Major incident

Heidi Health: Some users can't connect to Heidi right now

Current status of Heidi Health: Operational — live Heidi Health status

Timeline

1. Jul 29, 2026, 00:53 UTC
   investigating
   We're aware of an issue causing an issue connecting to Heidi. The service is currently unavailable for some user in Japan region. We're sorry for the disruption to your day. Thank you for your patience.
2. Jul 29, 2026, 01:03 UTC
   identified
   We've identified the cause and a fix is in progress. We'll share another update once services are fully restored. Thank you for your patience.
3. Jul 29, 2026, 01:06 UTC
   resolved
   The issue has been resolved and all services are back to normal. Thank you for your patience.

Updates as published by Heidi Health.