Major incident

Greenhouse: Onboarding UKG Pro Issues

Affected: HRIS Link - UKG

Current status of Greenhouse: Operational — live Greenhouse status

Timeline

1. Oct 16, 2026, 22:44 UTC
   investigating
   We are investigating an issue with the HRIS Link UKG Pro Onboarding Integration
2. Oct 17, 2026, 00:05 UTC
   identified
   Some customers using the UKG integration may see new hires fail to sync to UKG. Our team has identified the cause and is working on a solution. We are restoring the affected UKG connections and will resend pending hires to UKG. No action is needed from customers at this time.
3. Oct 17, 2026, 02:01 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Oct 17, 2026, 04:24 UTC
   resolved
   This incident has been resolved.

Updates as published by Greenhouse (original).