Major incident
Gorgias: Ticket Search is delaying on one of the helpdesk cluster
May 21, 2026, 07:21 UTC
started
08:41 UTC
resolved
1 h 19 min
duration
Affected: europe-west4-e7f4
Current status of Gorgias: Operational — live Gorgias status
Timeline
- May 21, 2026, 07:21 UTCinvestigatingWe are currently investigating this issue.
- May 21, 2026, 08:12 UTCmonitoringA fix has been implemented and we are monitoring the results.
- May 21, 2026, 08:41 UTCresolvedThis incident has been resolved.
Updates as published by Gorgias (original).
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- October 26, 2026 Ticket assignment notification delivered with delay
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- October 19, 2026 Resolved: Loop Returns actions degraded
- October 7, 2026 Aircall V2 not creating tickets
- October 5, 2026 Elevated latency in Helpdesk and Ticket Views
- September 30, 2026 Increased latency in the ai agent