Major incident

Gorgias: Billing Incident Affecting Some Automation Usage Events from March 16 to March 20, 2026

Mar 27, 2026, 10:49 UTC
started
10:49 UTC
resolved
<1 min
duration

Current status of Gorgias: Operational — live Gorgias status

Timeline

  1. Mar 27, 2026, 10:49 UTC
    resolved
    The incident has been resolved and duplicate billing events are no longer being generated. We are now assessing the customer billing impact and will take the appropriate corrective actions where needed.

Updates as published by Gorgias (original).

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