OutageDB

Genesys Cloud outage history and status

Is Genesys Cloud down right now?

Partly
Partial System Outage Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
100%
uptime, 90 days
5
incidents, 90 days
21 min
median time to fix
Oct 12, 2026
last incident

Genesys Cloud components

Platform

Self Service & Automation

Directory

Inbound Calls

Chat

Workforce Engagement

Video

Web Messaging

Third-Party Digital Channels

Recording

IVR

Outbound Calls

Data Sync Integrations

Email

GenesysCloud Soft Phone

Documents

Voicemail

Reporting

Fax

Agent Copilot

ACD Routing

Identity & Access Management

Quality Management

Co-Browse

Genesys Cloud outage history

Nov: 2 incidents, 0 min of major outage 2 Nov Dec: 2 incidents, 0 min of major outage 2 Dec Jan: 5 incidents, 19 min of major outage 5 Jan Feb: 2 incidents, 47 min of major outage 2 Feb Mar: 6 incidents, 1519 min of major outage 6 Mar Apr: 1 incidents, 0 min of major outage 1 Apr May: 3 incidents, 169 min of major outage 3 May Jun: 1 incidents, 0 min of major outage 1 Jun Jul: 2 incidents, 1440 min of major outage 2 Jul Aug: 0 incidents, 0 min of major outage Aug Sep: 2 incidents, 0 min of major outage 2 Sep Oct: 2 incidents, 0 min of major outage 2 Oct
Genesys Cloud incidents per month, last 12 months. Red: months with a major or critical outage. Shaded: before our complete history.
Started (UTC)IncidentImpactDuration
Oct 12, 2026, 04:30 UTC Elevated Error Rates - APAC (Sydney)
Asia Pacific (Sydney)
 Minor 21 min
Oct 9, 2026, 23:32 UTC Elevated Error Rates - Americas (US-East)
Americas (US East)
 No impact <1 min
Sep 17, 2026, 01:33 UTC Elevated Error Rates - Americas (US-East)
Americas (US East)
 Minor 3 h 41 min
Sep 17, 2026, 00:50 UTC Elevated Error Rates - APAC (Sydney)
Asia Pacific (Sydney), Asia Pacific (Sydney)
 No impact 1 min
Jul 29, 2026, 13:38 UTC Analytics Delays - Americas (US-West)
Americas (US West)
 Minor 56 min
Jul 16, 2026, 20:28 UTC Elevated Error Rates - EMEA (UAE)
EMEA (UAE)
 Critical no update since Sep 18, 2026
Jun 3, 2026, 16:13 UTC Voicemail Playback Errors (Multi-Regional)
Americas (US East), Americas (US West), FedRAMP
 Minor 44 min
May 19, 2026, 11:47 UTC Elevated Error Rates - EMEA (London)
EMEA (London)
 Minor 1 h 15 min
May 8, 2026, 14:51 UTC Interaction Routing Issues - Americas (US-East)
Americas (US East)
 Minor 2 h 39 min
May 8, 2026, 01:25 UTC Elevated Error Rates - Americas (US-East)
Americas (US East)
 Critical 2 h 49 min
Apr 22, 2026, 14:56 UTC Analytics Delays - Americas (US-East)
Americas (US East)
 Minor 1 h 47 min
Mar 27, 2026, 20:34 UTC Genesys Cloud - Analytics Delays
Americas (Sao Paulo), Americas (US East), Asia Pacific (Sydney)
 Minor 27 min
Mar 24, 2026, 15:11 UTC Elevated Error Rates - EMEA (London)
EMEA (London)
 Minor 7 min
Mar 24, 2026, 14:48 UTC Elevated Error Rates - APAC (Seoul)
Asia Pacific (Seoul)
 Major 31 min
Mar 12, 2026, 02:59 UTC Elevated Error Rates APAC (Sydney)
Asia Pacific (Sydney)
 Major 27 min
Mar 2, 2026, 06:28 UTC Elevated Error Rates - EMEA (UAE)
EMEA (UAE)
 Critical 135 days 13 h
Mar 1, 2026, 13:18 UTC Regional Monitoring - EMEA (UAE)
EMEA (UAE)
 Major 20 min
Feb 26, 2026, 08:49 UTC Elevated Error Rates - EMEA (Dublin)
EMEA (Dublin)
 Major 47 min
Feb 2, 2026, 11:18 UTC Analytics Delays - Tokyo
Asia Pacific (Tokyo)
 No impact 1 h 48 min
Jan 29, 2026, 13:48 UTC Analytics Data Availability - Mumbai and Sao Paulo
Americas (Sao Paulo), Asia Pacific (Mumbai)
 Minor 4 h 15 min
Jan 29, 2026, 12:38 UTC Elevated Error Rates - Analytics
Americas (Sao Paulo), Asia Pacific (Mumbai)
 No impact <1 min
Jan 23, 2026, 18:45 UTC Agent Status Errors: Americas (US East)
Americas (US East)
 Major 19 min
Jan 11, 2026, 10:36 UTC Elevated Error Rates - Issues creating new call routing configurations
Americas (Sao Paulo), Americas (US East), Americas (Canada), Asia Pacific (Mumbai), Asia Pacific (Sydney), Asia Pacific (Seoul)
 Minor 45 min
Jan 9, 2026, 07:58 UTC Elevated Error Rates - WebRTC (APAC Tokyo)
Asia Pacific (Tokyo)
 Critical <1 min
Dec 23, 2025, 16:08 UTC Elevated Error Rates - Inbound/Outbound Calls (US-East)
Americas (US East)
 No impact <1 min

50 incidents in our archive since May 5, 2025.

When and where Genesys Cloud fails

By weekday

Most incidents start on Thu.

  • Mon9
  • Tue9
  • Wed9
  • Thu11
  • Fri8
  • Sat1
  • Sun3

Most affected, last 12 months

  • Americas (US East)10
  • Asia Pacific (Sydney)5
  • Americas (Sao Paulo)4
  • EMEA (London)4
  • EMEA (UAE)4
  • Americas (US West)3
  • Asia Pacific (Mumbai)3
  • EMEA (Dublin)3

When Genesys Cloud went down with others

Other communication services

FAQ

Is Genesys Cloud down right now?
At our last check Genesys Cloud's official status page reported: Partial System Outage. This page refreshes the status every few minutes.
How often does Genesys Cloud go down?
Genesys Cloud reported 5 incidents in the last 90 days (0 major or critical), with 0 minutes of major outage: 100% uptime.
When was the last Genesys Cloud outage?
The latest reported incident started on Oct 12, 2026, 04:30 UTC: "Elevated Error Rates - APAC (Sydney)", resolved after 21 min.
How long do Genesys Cloud outages last?
Half of Genesys Cloud's incidents in the last 90 days were resolved within 21 min.

Source: Genesys Cloud official status page · RSS of Genesys Cloud incidents · status badge for your site