Genesys Cloud incidents — OutageDBIncidents reported by Genesys Cloudhttps://outagedb.com/Minor Genesys Cloud incident: Elevated Error Rates - APAC (Sydney)https://outagedb.com/status/genesys-cloud/2026-10-12-elevated-error-rates-apac-sydney/https://outagedb.com/status/genesys-cloud/2026-10-12-elevated-error-rates-apac-sydney/Resolved after 21 min.Mon, 12 Oct 2026 04:30:00 GMTNo impact Genesys Cloud incident: Elevated Error Rates - Americas (US-East)https://outagedb.com/status/genesys-cloud/2026-10-09-elevated-error-rates-americas-us-east/https://outagedb.com/status/genesys-cloud/2026-10-09-elevated-error-rates-americas-us-east/Resolved after <1 min.Fri, 09 Oct 2026 23:32:40 GMTMinor Genesys Cloud incident: Elevated Error Rates - Americas (US-East)https://outagedb.com/status/genesys-cloud/https://outagedb.com/status/genesys-cloud/Resolved after 3 h 41 min.Thu, 17 Sep 2026 01:33:43 GMTNo impact Genesys Cloud incident: Elevated Error Rates - APAC (Sydney)https://outagedb.com/status/genesys-cloud/https://outagedb.com/status/genesys-cloud/Resolved after 1 min.Thu, 17 Sep 2026 00:50:15 GMTMinor Genesys Cloud incident: Analytics Delays - Americas (US-West)https://outagedb.com/status/genesys-cloud/https://outagedb.com/status/genesys-cloud/Resolved after 56 min.Wed, 29 Jul 2026 13:38:39 GMTCritical Genesys Cloud incident: Elevated Error Rates - EMEA (UAE)https://outagedb.com/status/genesys-cloud/2026-07-16-elevated-error-rates-emea-uae/https://outagedb.com/status/genesys-cloud/2026-07-16-elevated-error-rates-emea-uae/Ongoing.Thu, 16 Jul 2026 20:28:20 GMTMinor Genesys Cloud incident: Voicemail Playback Errors (Multi-Regional)https://outagedb.com/status/genesys-cloud/https://outagedb.com/status/genesys-cloud/Resolved after 44 min.Wed, 03 Jun 2026 16:13:43 GMTMinor Genesys Cloud incident: Elevated Error Rates - EMEA (London)https://outagedb.com/status/genesys-cloud/https://outagedb.com/status/genesys-cloud/Resolved after 1 h 15 min.Tue, 19 May 2026 11:47:30 GMTMinor Genesys Cloud incident: Interaction Routing Issues - Americas (US-East)https://outagedb.com/status/genesys-cloud/https://outagedb.com/status/genesys-cloud/Resolved after 2 h 39 min.Fri, 08 May 2026 14:51:06 GMTCritical Genesys Cloud incident: Elevated Error Rates - Americas (US-East)https://outagedb.com/status/genesys-cloud/2026-05-08-elevated-error-rates-americas-us-east/https://outagedb.com/status/genesys-cloud/2026-05-08-elevated-error-rates-americas-us-east/Resolved after 2 h 49 min.Fri, 08 May 2026 01:25:00 GMTMinor Genesys Cloud incident: Analytics Delays - Americas (US-East)https://outagedb.com/status/genesys-cloud/https://outagedb.com/status/genesys-cloud/Resolved after 1 h 47 min.Wed, 22 Apr 2026 14:56:19 GMTMinor Genesys Cloud incident: Genesys Cloud - Analytics Delayshttps://outagedb.com/status/genesys-cloud/https://outagedb.com/status/genesys-cloud/Resolved after 27 min.Fri, 27 Mar 2026 20:34:23 GMTMinor Genesys Cloud incident: Elevated Error Rates - EMEA (London)https://outagedb.com/status/genesys-cloud/https://outagedb.com/status/genesys-cloud/Resolved after 7 min.Tue, 24 Mar 2026 15:11:08 GMTMajor Genesys Cloud incident: Elevated Error Rates - APAC (Seoul)https://outagedb.com/status/genesys-cloud/2026-03-24-elevated-error-rates-apac-seoul/https://outagedb.com/status/genesys-cloud/2026-03-24-elevated-error-rates-apac-seoul/Resolved after 31 min.Tue, 24 Mar 2026 14:48:42 GMTMajor Genesys Cloud incident: Elevated Error Rates APAC (Sydney)https://outagedb.com/status/genesys-cloud/https://outagedb.com/status/genesys-cloud/Resolved after 27 min.Thu, 12 Mar 2026 02:59:11 GMTCritical Genesys Cloud incident: Elevated Error Rates - EMEA (UAE)https://outagedb.com/status/genesys-cloud/https://outagedb.com/status/genesys-cloud/Resolved after 135 days 13 h.Mon, 02 Mar 2026 06:28:19 GMTMajor Genesys Cloud incident: Regional Monitoring - EMEA (UAE)https://outagedb.com/status/genesys-cloud/https://outagedb.com/status/genesys-cloud/Resolved after 20 min.Sun, 01 Mar 2026 13:18:39 GMTMajor Genesys Cloud incident: Elevated Error Rates - EMEA (Dublin)https://outagedb.com/status/genesys-cloud/https://outagedb.com/status/genesys-cloud/Resolved after 47 min.Thu, 26 Feb 2026 08:49:32 GMTNo impact Genesys Cloud incident: Analytics Delays - Tokyohttps://outagedb.com/status/genesys-cloud/https://outagedb.com/status/genesys-cloud/Resolved after 1 h 48 min.Mon, 02 Feb 2026 11:18:50 GMTMinor Genesys Cloud incident: Analytics Data Availability - Mumbai and Sao Paulohttps://outagedb.com/status/genesys-cloud/https://outagedb.com/status/genesys-cloud/Resolved after 4 h 15 min.Thu, 29 Jan 2026 13:48:35 GMTNo impact Genesys Cloud incident: Elevated Error Rates - Analyticshttps://outagedb.com/status/genesys-cloud/https://outagedb.com/status/genesys-cloud/Resolved after <1 min.Thu, 29 Jan 2026 12:38:58 GMTMajor Genesys Cloud incident: Agent Status Errors: Americas (US East)https://outagedb.com/status/genesys-cloud/https://outagedb.com/status/genesys-cloud/Resolved after 19 min.Fri, 23 Jan 2026 18:45:08 GMTMinor Genesys Cloud incident: Elevated Error Rates - Issues creating new call routing configurationshttps://outagedb.com/status/genesys-cloud/https://outagedb.com/status/genesys-cloud/Resolved after 45 min.Sun, 11 Jan 2026 10:36:30 GMTCritical Genesys Cloud incident: Elevated Error Rates - WebRTC (APAC Tokyo)https://outagedb.com/status/genesys-cloud/https://outagedb.com/status/genesys-cloud/Resolved after <1 min.Fri, 09 Jan 2026 07:58:52 GMTNo impact Genesys Cloud incident: Elevated Error Rates - Inbound/Outbound Calls (US-East)https://outagedb.com/status/genesys-cloud/https://outagedb.com/status/genesys-cloud/Resolved after <1 min.Tue, 23 Dec 2025 16:08:28 GMT