Major incident

Genesys Cloud: Elevated Error Rates - APAC (Seoul)

Affected: Asia Pacific (Seoul)

Current status of Genesys Cloud: Partial outage — live Genesys Cloud status

Timeline

1. Mar 24, 2026, 14:48 UTC
   investigating
   Service teams are investigating an issue impacting ACD Email in the Seoul region.
2. Mar 24, 2026, 15:13 UTC
   monitoring
   Mitigation steps have been implemented and the email backlog is being processed.
3. Mar 24, 2026, 15:20 UTC
   resolved
   The email backlog processed and region is healthy. Incident Resolved

Updates as published by Genesys Cloud (original).