Minor incident

Genesys Cloud: Elevated Error Rates - APAC (Sydney)

Affected: Asia Pacific (Sydney)

Current status of Genesys Cloud: Partial outage — live Genesys Cloud status

Timeline

1. Oct 12, 2026, 04:30 UTC
   identified
   We have identified an issue impacting AI summaries in the Sydney region. AI summaries may be slow to generate. Mitigation steps are being implemented. Next update 01:00 Eastern or sooner as information becomes available.
2. Oct 12, 2026, 04:51 UTC
   resolved
   Mitigation steps have been successfully implemented and events are processing normally. Incident is resolved.

Updates as published by Genesys Cloud (original).