Major incident

Frame.io: Issue with message delivery

Affected: next.frame.io (V4), Media Processing

Current status of Frame.io: Operational — live Frame.io status

Timeline

1. Jul 22, 2026, 23:35 UTC
   investigating
   We are currently experiencing a delay in message delivery and are investigating.
2. Jul 23, 2026, 00:03 UTC
   identified
   We have identified the issue and are working on retranscoding a small number of assets that have experienced issues.
3. Jul 23, 2026, 00:03 UTC
   monitoring
   We have identified the issue and are working on retranscoding a small number of assets that have experienced issues.
4. Jul 23, 2026, 02:44 UTC
   monitoring
   We are still working on rerunning jobs.
5. Jul 23, 2026, 04:28 UTC
   resolved
   This incident has been resolved.

Updates as published by Frame.io (original).