Major incident

Frame.io: Degraded software performance on processing uploads

Affected: next.frame.io (V4), Media Processing

Current status of Frame.io: Operational — live Frame.io status

Timeline

1. Jul 20, 2026, 20:02 UTC
   investigating
   We are investigating reports of slow processing of new file uploads to v4 accounts on Frame.io.
2. Jul 20, 2026, 20:11 UTC
   investigating
   We have identified the issue and have isolated the systems it is on. We are increasing other resources to help work through the backlog faster.
3. Jul 20, 2026, 20:27 UTC
   monitoring
   All backlog jobs have been processed and we are resuming normal operations. We will continue to monitor while it is resuming.
4. Jul 20, 2026, 20:41 UTC
   resolved
   This incident has been resolved.

Updates as published by Frame.io (original).