Major incident

Emplifi: Emplifi Agent – Email Processing Issue

Current status of Emplifi: Operational — live Emplifi status

Timeline

1. Oct 29, 2026, 17:56 UTC
   identified
   We are aware of an issue affecting email processing for some customers in Emplifi Agent. Our team is actively investigating and working to resolve it. We apologize for the disruption and will provide further updates as more information becomes available.
2. Oct 29, 2026, 19:17 UTC
   identified
   Our engineering team is continuing to investigate the email processing issue in Emplifi Agent. The impact remains limited to a few customers, primarily in the non-SSO PCEmail environment. We apologize for the ongoing disruption and will share further updates as more information becomes available.
3. Oct 29, 2026, 20:00 UTC
   monitoring
   We’ve taken action to restore email processing in Emplifi Agent, and emails are now being processed. Our team is monitoring as the backlog clears. We’ll share another update once processing has fully normalized. We apologize for the disruption.
4. Oct 29, 2026, 21:46 UTC
   resolved
   The issue affecting email processing in Emplifi Agent has been resolved. We have confirmed that emails are being sent successfully and will continue monitoring to ensure stability. We apologize for the disruption and thank you for your patience.

Updates as published by Emplifi.