Major incident

Elastic Cloud (Public): Increased error rates for microsoft-multilingual-e5-large

Current status of Elastic Cloud (Public): Partial outage — live Elastic Cloud (Public) status

Timeline

1. Aug 13, 2026, 08:32 UTC
   investigating
   We are seeing elevated error rates from the upstream provider for the microsoft-multilingual-e5-large embedding model. Search embedding requests to this model may fail. We are investigating
2. Aug 13, 2026, 14:45 UTC
   investigating
   We're seeing some improvement in availability but are continuing to monitor the situation. We will follow up with more information in due course.
3. Aug 13, 2026, 18:26 UTC
   monitoring
   Unfortunately, we can no longer support the E5 Multilingual Large model on the Elastic Inference Service due to continued upstream provider issues. Any customers requiring this model should set up custom inference endpoints using their own API keys.
4. Aug 17, 2026, 11:40 UTC
   resolved
   The microsoft-multilingual-e5-large model has been retired from the Elastic Inference Service. Requests to this model now return an error. Customers who wish to use this model with Elastic cloud must create a custom inference endpoint using their own API key. See our inference documentation for further details: https://www.elastic.co/docs/api/doc/elasticsearch/group/endpoint-inference

Updates as published by Elastic Cloud (Public) (original).