Major incident

Elastic Cloud (Public): Missing Metrics in Cloud Console — US East (us-east-1)

Current status of Elastic Cloud (Public): Partial outage — live Elastic Cloud (Public) status

Timeline

1. Apr 28, 2026, 14:46 UTC
   investigating
   Some users are seeing missing metrics visualizations in the Cloud console due to a disruption in metric data ingestion affecting deployments in the us-east-1 (US East) region. Some recent metric data may not appear in charts or monitoring views. We are actively investigating and will provide another update within 30 minutes.
2. Apr 28, 2026, 15:57 UTC
   investigating
   Our investigation is ongoing. Some early signs of stabilisation have been observed, but metrics visualizations in the Cloud console remain impacted. We will provide a further update within 30 minutes.
3. Apr 28, 2026, 16:32 UTC
   investigating
   Our investigation is ongoing. We continue to see early signs of stabilization, but metrics visualizations in the Cloud console remain impacted. We will provide a further update in 1 hour, or when there is a change in status.
4. Apr 28, 2026, 17:39 UTC
   identified
   We are continuing to see signs of stabilization and monitoring as the system recovers, but metrics visualizations in the Cloud console remains impacted until recovery is complete. We will provide a further update in 1 hour, or when there is a change in status.
5. Apr 28, 2026, 18:40 UTC
   resolved
   The system has recovered and functionality has returned to normal.

Updates as published by Elastic Cloud (Public) (original).