Critical incident

DoorDash: Order Health Impacted

Affected: Orders, Menu Updates, Dasher Status Updates

Current status of DoorDash: Operational — live DoorDash status

Timeline

1. Jun 28, 2026, 22:33 UTC
   investigating
   We are currently investigating this issue.
2. Jun 28, 2026, 22:44 UTC
   investigating
   We are continuing to investigate this issue.
3. Jun 28, 2026, 22:45 UTC
   investigating
   We are continuing to investigate this issue.
4. Jun 29, 2026, 00:26 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Jun 29, 2026, 00:27 UTC
   monitoring
   We are continuing to monitor for any further issues.
6. Jun 29, 2026, 01:15 UTC
   resolved
   This incident has been resolved.
7. Jul 2, 2026, 00:20 UTC
   postmortem
   On June 28, 2026, DoorDash experienced an internal infrastructure issue that disrupted order transmission to POS-integrated merchants. As a result, Marketplace orders could not be delivered to affected merchant systems for approximately 90 minutes \(3:10 PM–4:40 PM PT\). The issue was identified, mitigated, and service was restored. During recovery, orders resumed processing successfully with operational safeguards in place, and normal service levels were fully restored by approximately 7:00 PM PT. We are implementing automated lifecycle management, completing a review of remaining legacy-managed infrastructure, and strengthening monitoring governance to improve early detection and reduce the likelihood of similar incidents recurring.

Updates as published by DoorDash (original).