Critical incident

DoorDash: DoorDash outage

Affected: Drive API, Mx Websites, Drive Order Fulfillment, Native Apps, Drive Delivery Tracking Page, Online Ordering (Storefront), Developer Portal, Merchant Portal, Orders, Merchant Tablet, Menu Updates, Dasher Status Updates, Business Manager App, Catalog, Inventory

Current status of DoorDash: Operational — live DoorDash status

Timeline

1. Jun 16, 2026, 14:14 UTC
   investigating
   We are aware of the issue and are currently investigating
2. Jun 16, 2026, 14:15 UTC
   investigating
   We are continuing to investigate this issue.
3. Jun 16, 2026, 14:18 UTC
   identified
   The team identified the issue is continuing to look into a fix
4. Jun 16, 2026, 14:33 UTC
   identified
   We are continuing to work on a fix for the issue
5. Jun 16, 2026, 15:03 UTC
   identified
   We have identified a fix and are working to implement
6. Jun 16, 2026, 15:35 UTC
   identified
   We have implemented the fix and are starting to see some recovery
7. Jun 16, 2026, 15:49 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
8. Jun 16, 2026, 16:22 UTC
   resolved
   This incident has been resolved.
9. Jun 24, 2026, 23:00 UTC
   postmortem
   On June 16, 2026, an unintended configuration change introduced invalid data into a critical authentication service. As a result the service was unable to process authentication requests correctly, resulting in widespread authentication failures. This led to significant disruptions in order processing, reduced delivery volume, elevated cancellation rates, delayed deliveries, and increased customer remediation costs. The incident was resolved by restoring a known-good configuration, increasing service capacity to accelerate recovery, and temporarily managing incoming traffic while systems stabilized. To reduce the likelihood and impact of similar incidents in the future, we are implementing stronger configuration validation and schema enforcement, improving resilience and fallback behavior in critical services, and adding additional safeguards and rollout controls for changes to tier-0 infrastructure components.

Updates as published by DoorDash (original).