Minor incident

Deepgram: Elevated errors from authentication services at one datacenter

Affected: Batch API, Streaming API, TTS API, Voice Agent API, Voice Agent API: Downstream Providers, DG Whisper Cloud

Current status of Deepgram: Operational — live Deepgram status

Timeline

1. Oct 29, 2026, 15:17 UTC
   investigating
   We are investigating elevated errors with authentication services at one of our US datacenters. Some API requests and Voice Agent sessions routed there may fail with 5xx errors, and some transcription callbacks sent from that datacenter may carry an invalid Dg-Token header.
2. Oct 29, 2026, 16:12 UTC
   resolved
   Between 15:17 and 15:45 UTC on October 29, an issue with authentication services at one of our US datacenters caused some API requests and Voice Agent sessions to fail with 5xx errors, and some transcription callbacks sent from that datacenter to carry an invalid Dg-Token header. A fix was deployed at 15:45 UTC and error rates returned to normal. This incident is resolved. All systems are operational.

Updates as published by Deepgram (original).