Minor incident

Daxko: Daxko Payments Cloud - Credit Card Batch Payment Processing Errors

Affected: Daxko Payments Cloud

Current status of Daxko: Operational — live Daxko status

Timeline

1. Nov 1, 2026, 17:19 UTC
   investigating
   Some customers may see errors when scheduled credit card payments are processed. We are investigating.
2. Nov 1, 2026, 17:40 UTC
   identified
   We are working to resolve errors affecting large scheduled credit card payment batches by reprocessing affected payments in smaller groups. We continue improving batch payment processing and will share updates as we learn more.
3. Nov 1, 2026, 18:48 UTC
   identified
   We have successfully reprocessed one large group of scheduled credit card payments that had been failing. We are actively processing additional batches and continuing to work through remaining affected payments. We will share updates as we learn more.
4. Nov 1, 2026, 19:29 UTC
   identified
   We have submitted the final scheduled credit card payment batch in our current reprocessing queue. We cleared a stalled payment process and resumed work by splitting one remaining large batch into smaller groups; the first of those groups is now processing. We continue working through affected scheduled payments and will share updates as we learn more.
5. Nov 1, 2026, 20:16 UTC
   identified
   We have completed reprocessing the first large group of scheduled credit card payments in our current queue. We have started processing the next group of affected scheduled payments and will share updates as we learn more.
6. Nov 1, 2026, 20:51 UTC
   identified
   We have begun processing the final remaining group of affected scheduled credit card payments in our current queue. We continue working through scheduled payments that had been failing and will share updates as we learn more.
7. Nov 1, 2026, 21:18 UTC
   resolved
   We have restored scheduled credit card payment processing for organizations that had very large payment batches by completing their payments in smaller groups. We are working on improvements so large scheduled batches process more reliably. This incident is resolved.

Updates as published by Daxko (original).