No impact incident

Channel.io: Issue detected with Channel Talk system

Affected: 💬 Live Chat, 📞 Meet, 📧 Email, 🤖 AI ALF, ⚡️ Add-ons, 🔁 Integration, 🗂️ Contacts, 🧑‍💻 Customer Support Interface

Current status of Channel.io: Operational — live Channel.io status

Timeline

1. Oct 27, 2026, 08:55 UTC
   investigating
   Channel Talk system is experiencing an issue. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
2. Oct 27, 2026, 09:00 UTC
   resolved
   The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: October 27, 2026 17:45 ~ 17:51 (KST) - Affected Scope: Some customers using the Channelworks web, mobile, and desktop apps, as well as external messenger and app integration services - Incident Details: 1) Some screens in the web, mobile, and desktop apps did not load or responded slowly 2) Requests from external messengers and app integrations were delayed or returned errors - Cause: During an App Store server deployment, the servers handling requests temporarily stopped, causing errors and delays in services connected to the App Store - Resolution: The servers have been restored and normal responses have been confirmed. Further deployments have been halted, and the recovery of related services has also been verified. - Preventive Measures: We will reorganize the deployment pipeline and strengthen verification to ensure server deployments proceed as intended. We apologize for any inconvenience to your use of the service. We will improve our deployment procedures to provide a more stable service.

Updates as published by Channel.io (original).