Minor incident

Bitvavo: Technical Difficulties Affecting Onboarding for Users in Germany

Oct 6, 2026, 12:26 UTC

started

08:41 UTC

resolved October 9, 2026

2 days 20 h

duration

Current status of Bitvavo: Operational — live Bitvavo status

Timeline

Oct 6, 2026, 12:26 UTC
investigating
We are currently experiencing degraded performance in the identity verification step of onboarding for new users in Germany. Some users may be unable to complete verification on their first attempt and may need to retry several times before it succeeds. If your verification fails, please wait a moment and try again. Existing accounts, trading, deposits and withdrawals are not affected. Our team is working with our verification partner to resolve this as quickly as possible, and we will share updates here.
Oct 9, 2026, 08:41 UTC
resolved
Incident has been resolved.

Updates as published by Bitvavo.

This was part of a wider event: 22 services reported incidents within the hour.

Circle 13:24 UTC · USDC on X Layer — Delayed mints and burns (technical difficulties)
Asaas 13:15 UTC · Indisponibilidade na consulta Serasa para PF
DTN 13:13 UTC · Aghost & Portal Service Outage
Cornerstone 13:13 UTC · Latency on Reporting 2.0 - UK SL2 swimlane
GOV.UK One Login 13:11 UTC · Important: GOV.UK One Login service restored
Kraken 13:09 UTC · Sonic (S) Funding Delays
Thomson Reuters Legal 13:08 UTC · Investigating issue affecting UAE (ZAE1) region
Mews 13:04 UTC · Some channel reservations with loyalty memberships are not being created
LiveIntent 13:04 UTC · Delays in custom reports
Bling 13:00 UTC · Atraso no recebimento do retorno bancário
Qualys 12:57 UTC · EU Platform 1: Slowness on VMDR Module page (IM-12900)
Harness 12:54 UTC · Prod2 Pipelines with verify step failing intermittently
Bling 12:52 UTC · Dificuldade no acesso da Home Banking
Berklee IT Services 12:51 UTC · Partial Outage: berklee.edu
Cursor 12:40 UTC · Elevated errors affecting Anthropic models