Major incident

Bambu Lab: MQTT service disruption preventing users from starting prints

Affected: Cloud printing

Current status of Bambu Lab: Operational — live Bambu Lab status

Timeline

1. Jul 20, 2026, 15:41 UTC
   investigating
   We are aware of an issue with our MQTT service that is preventing some users from starting print jobs. Our team is currently investigating.
2. Jul 20, 2026, 15:51 UTC
   identified
   We have identified the root cause as an issue with one of our MQTT service nodes. Our team is actively working to restore service.
3. Jul 20, 2026, 16:26 UTC
   monitoring
   Service began recovering at 16:00 UTC, and most users should now be able to start print jobs normally. We are continuing to monitor to ensure everything is fully back to normal.
4. Jul 20, 2026, 16:42 UTC
   resolved
   This incident has been resolved.

Updates as published by Bambu Lab (original).