Major incident

Articulate: Articulate 360: Email notifications aren't being sent

Affected: Rise 360, Articulate ID, Review 360, Account Management

Current status of Articulate: Operational — live Articulate status

Timeline

1. Oct 23, 2026, 15:32 UTC
   investigating
   Some Articulate 360 actions aren't sending email notifications to users. We're investigating the issue and will share more details soon.
2. Oct 23, 2026, 16:34 UTC
   investigating
   We’re continuing to investigate an incident involving Articulate 360 email notifications not being sent to users. We’ll share additional updates as we learn more.
3. Oct 23, 2026, 17:10 UTC
   investigating
   We’re continuing to investigate an incident involving Articulate 360 email notifications not being sent to users. We’ll share additional updates as we learn more. The invitations are still available within the platform. If you’re affected, please go to https://manage.articulate.com/profile and accept the pending invitation. If you don’t have an Articulate ID, create one using the email address that received the invitation, here: https://id.articulate.com/register
4. Oct 23, 2026, 18:22 UTC
   identified
   We’ve identified an issue with a third-party provider that’s delaying many Articulate 360 emails, including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications. We’re working with the provider’s support team on a resolution and will share additional updates as we learn more. Team invitations are still available within the platform. If you’re affected, please go to https://manage.articulate.com/profile and accept the pending invitation. If you don’t have an Articulate ID, create one using the email address that received the invitation, here: https://id.articulate.com/register
5. Oct 23, 2026, 19:46 UTC
   identified
   We’ve identified an issue with a third-party provider that’s delaying many Articulate 360 emails, including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications. We’re continuing to work with the provider’s support team on a resolution and will share additional updates as we learn more. Team invitations are still available within the platform. If you’re affected, please go to https://manage.articulate.com/profile and accept the pending invitation. If you don’t have an Articulate ID, create one using the email address that received the invitation, here: https://id.articulate.com/register
6. Oct 23, 2026, 20:42 UTC
   identified
   We’ve identified an issue with a third-party provider that’s delaying many Articulate 360 emails, including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications. We’re continuing to work with the provider’s support team on a resolution and will share additional updates as we learn more. Team invitations are still available within the platform. If you’re affected, please go to https://manage.articulate.com/profile and accept the pending invitation. If you don’t have an Articulate ID, create one using the email address that received the invitation, here: https://id.articulate.com/register
7. Oct 24, 2026, 00:20 UTC
   monitoring
   Email functionality has resumed for Articulate 360, and we're continuing to monitor delivery while working with our email provider to address any remaining delayed notifications. Some emails -- including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications -- may still be delayed. In the meantime, if a recipient hasn't received their invitation, we encourage you to resend it through Account Management. If you're waiting on an invitation and haven't received it yet: - Accept your pending invitation directly at https://manage.articulate.com/profile - If you don't have an Articulate ID yet, create one using the email address that received the invitation: https://id.articulate.com/register We're sorry for the trouble and will share another update as we continue to monitor.
8. Oct 25, 2026, 14:09 UTC
   identified
   Some Articulate 360 emails are being delayed again, including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications. We're working with our email provider to restore delivery and will share another update as soon as we know more. Resending invitations won't help until delivery is restored, but pending invitations can still be accepted at https://manage.articulate.com/profile, and new Articulate IDs can be created with the invited email address at https://id.articulate.com/register.
9. Oct 25, 2026, 14:24 UTC
   identified
   We are continuing to work on a fix for this issue.
10. Oct 25, 2026, 16:31 UTC
    monitoring
    Email delivery has resumed for Articulate 360, and we're continuing to monitor while we work with our email provider on a longer-term resolution. Some emails sent during this incident may still arrive late. If a recipient hasn't received their invitation, you can now resend it through Account Management. If you're waiting on an invitation and haven't received it yet: - Accept your pending invitation directly at https://manage.articulate.com/profile - If you don't have an Articulate ID yet, create one using the email address that received the invitation: https://id.articulate.com/register We're sorry for the trouble and will share another update as we continue to monitor.
11. Oct 25, 2026, 16:37 UTC
    monitoring
    Email delivery has resumed for Articulate 360, and we're continuing to monitor while we work with our email provider on a longer-term resolution. Some emails sent during this incident may still arrive late. If a recipient hasn't received their invitation, you can now resend it through Account Management. If you're waiting on an invitation and haven't received it yet: - Accept your pending invitation directly at https://manage.articulate.com/profile - If you don't have an Articulate ID yet, create one using the email address that received the invitation: https://id.articulate.com/register We're sorry for the trouble and will share another update as we continue to monitor.
12. Oct 27, 2026, 14:09 UTC
    resolved
    This incident has been resolved.
13. Nov 5, 2026, 21:00 UTC
    postmortem
    **Overview** From October 23 to October 27, many Articulate 360 email notifications were delayed, including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications. A temporary restriction on our email service caused the delays. We rerouted outgoing emails and resolved the underlying issue. All delayed emails were delivered. **Incident Details and Timeline of Events** **Impact:** * Many Articulate 360 email notifications were delayed, including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications. * Some emails arrived up to four days late. No emails were lost. * Pending invitations could still be accepted in Account Management during the incident. **Timeline:** * **October 23 11:22 UTC** — A restriction on our email service started delaying email notifications. * **October 23 14:46–15:34 UTC** — Customer reports activated our incident response team, and we posted our first public update. * **October 23 21:12 UTC** — We rerouted outgoing emails, and new emails started delivering again. * **October 24 11:03 UTC** — Email delivery was delayed again. * **October 25 15:53 UTC** — Rerouted emails started delivering again, including those delayed since October 24. * **October 26 23:10 UTC** — The original restriction was lifted, and the rest of the delayed emails started delivering. * **October 27 13:20–14:10 UTC** — All delayed emails were delivered, and we confirmed full recovery. **What We're Improving** We restored delivery for new emails the same day, and we've also found ways to improve: * Earlier alerts when emails stop being delivered, so we can act before you notice. * Separating our email traffic so an issue in one area doesn't delay emails for everyone. * More safeguards to help prevent restrictions like this in the future. * Clearer escalation paths with our email service so we can resolve issues faster.

Updates as published by Articulate (original).