Major incident

Arena: Outage affecting Arena

Oct 2, 2026, 13:42 UTC
started
15:48 UTC
resolved
2 h 06 min
duration

Current status of Arena: Operational — live Arena status

Timeline

  1. Oct 2, 2026, 13:42 UTC
    investigating
    The team is currently investigating issues related to chat history may not be loading properly and Agent chat sessions. Thank you for your patience while we look into it this.
  2. Oct 2, 2026, 14:25 UTC
    monitoring
    Chat sessions are recovering, and the team is continuing to monitor the platform closely.
  3. Oct 2, 2026, 15:48 UTC
    resolved
    This issue is now resolved.

Updates as published by Arena.

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