No impact incident

UVic IT: Request Support Form: Users unable to submit tickets through webforms

Current status of UVic IT: Operational — live UVic IT status

Timeline

1. Oct 13, 2026, 23:10 UTC
   identified
   Users are temporarily unable to submit a help desk ticket through website forms. We expect this issue to be resolved by October 14th. You can submit a help desk ticket by emailing [email protected] or calling 250-721-7687
2. Oct 13, 2026, 23:28 UTC
   identified
   Help desk and facilities Management support forms are both impacted by this issue. Facilities customer service desk Phone: 250-721-7616 Email: [email protected] Computer help desk Phone: 250-721-7687 Email: [email protected]
3. Oct 14, 2026, 16:33 UTC
   resolved
   This incident is now resolved. Help desk and facilities management support requests can be submitted through website forms. If you are still experiencing issues, contact the Computer Help Desk at [email protected].

Updates as published by UVic IT (original).