Major incident

Zenoti: Issue with report generation service - APAC01

Affected: Zenoti-APAC01

Current status of Zenoti: Operational — live Zenoti status

Timeline

1. Jul 7, 2026, 19:03 UTC
   investigating
   We are currently experiencing an issue affecting report generation for customers on APAC01. Reports may not reflect the most recent data during this time. All other application features and workflows are functioning normally. Our team is actively working to resolve this and will provide updates as the situation develops.
2. Jul 7, 2026, 20:08 UTC
   identified
   Our team has been actively working to resolve this and will provide updates as the situation develops. We apologize for any inconvenience and appreciate your patience.
3. Jul 8, 2026, 02:16 UTC
   identified
   We continue to work to resolve this and will provide updates as the situation develops. We apologize for any inconvenience and appreciate your patience
4. Jul 8, 2026, 06:20 UTC
   monitoring
   The fix has been applied and all reports are now reflecting the latest data.
5. Jul 8, 2026, 08:33 UTC
   resolved
   This incident has been resolved.

Updates as published by Zenoti (original).