Major incident

Workato Americas: Message template by Workato actions generate Internal Errrors

Current status of Workato Americas: Operational — live Workato Americas status

Timeline

1. Mar 30, 2026, 16:39 UTC
   identified
   We are working on the issue impacting "Message template by Workato" connector. Customers may encounter Internal Errors when using actions. We will share additional information as soon as it is available. We have identified the underlying cause of the issue and are actively working on remediation.
2. Mar 30, 2026, 19:21 UTC
   monitoring
   Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
3. Mar 30, 2026, 19:40 UTC
   resolved
   After further monitoring, this issue is now considered resolved, and customers should no longer experience any internal errors. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Updates as published by Workato Americas (original).