Critical incident

Visualsoft: Outage

Affected: Admin, Seasonly, Storefronts, Wysh, QuiQR Codes, Cookease, Smart Alt

Current status of Visualsoft: Operational — live Visualsoft status

Timeline

1. Jul 30, 2026, 19:14 UTC
   identified
   We are aware of an issue impacting our VSCommerce websites & Shopify Apps. Our DevOps team have discovered the problem and are currently at ways to mitigate this. We will supply further updates as soon as we have them.
2. Jul 30, 2026, 22:10 UTC
   identified
   We are pleased to announce that users of our Shopify Apps are now able to access them with no issues. We are still experiencing intermittent access issues for some of our VSCommerce websites. Our Service Desk & Client Success teams will be available from 8am in the morning to assist clients via phone, email or support tickets.
3. Jul 31, 2026, 08:01 UTC
   identified
   We are continuing to address an incident that affected access to our visualsoft.co.uk domain via our domain registrar. If you require assistance, please call us, open a support ticket, or email the support team directly.
4. Jul 31, 2026, 09:33 UTC
   identified
   We are continuing to address an incident that affected access to our visualsoft.co.uk domain via our domain registrar. Please call us or raise a support ticket if you need any guidance.
5. Jul 31, 2026, 12:03 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
6. Jul 31, 2026, 14:23 UTC
   resolved
   We are pleased to inform you that the issue with our domain registrar has now been resolved by them. This means all functionality is now restored. We will be in touch next week with more details on this, and once more - thank you for your patience whilst this issue occurred.

Updates as published by Visualsoft (original).