Major incident

UpCloud: Cloud Server Deployment Error

Affected: AU-SYD1: Cloud Servers, DE-FRA1: Cloud Servers, ES-MAD1: Cloud Servers, FI-HEL1: Cloud Servers, FI-HEL2: Cloud Servers, NL-AMS1: Cloud Servers, PL-WAW1: Cloud Servers, SG-SIN1: Cloud Servers, UK-LON1: Cloud Servers, US:CHI1: Cloud Servers, US-NYC1: Cloud Servers, US-SJO1: Cloud Servers, SE-STO1: Cloud Servers, DK-CPH1: Cloud Servers, NO-SVG1: Cloud Servers

Current status of UpCloud: Operational — live UpCloud status

Timeline

1. Aug 11, 2026, 09:12 UTC
   identified
   The issue has been identified, and we are working on fixing it. It affects all new deployments in all zones.
2. Aug 11, 2026, 09:23 UTC
   identified
   We have identified the cause of the issue affecting Cloud Server Deployments and are actively working on a fix. The issue may impact new Cloud Server Deployments. Please refrain from attempting management operations, including Start, Restart, Shut down, and Force Shutdown, to avoid unexpected complications while we work to bring all affected services back online as swiftly as possible. We apologize for the inconvenience and will provide further updates as more information becomes available. If you have any questions or concerns regarding your services, please reach out to our support team via live chat at or via email: [email protected]
3. Aug 11, 2026, 09:48 UTC
   identified
   A fix has been implemented, and new Cloud Server deployments are now proceeding without errors. We are currently cleaning up Cloud Servers that were left in an error state during the incident.
4. Aug 11, 2026, 10:05 UTC
   monitoring
   We thank you for your continued patience throughout this process and apologize for any impact. The incident is now resolved, and all affected services should be operational. For any further issues, please contact our Support team via live chat or email at [email protected]. We are compiling a detailed post-mortem to outline the sequence of events, the steps taken to rectify the situation, and the measures we are implementing to prevent such occurrences in the future. We understand the gravity of this disruption and extend our sincerest apologies to all affected customers.
5. Aug 11, 2026, 11:09 UTC
   resolved
   Our team has confirmed the full resolution of the issue. All affected services should now be functioning normally. If you continue to experience any further issues, please contact our Support team via Live Chat or email [email protected] Thank you for your patience, and we apologize for any inconvenience caused.

Updates as published by UpCloud (original).