Major incident

UCF Service: PMP and Selected Interactive Dashboards are Currently Unavailable

Affected: Pegasus Mine Portal (PMP), Reporting Database Service (RDS), Interactive Dashboards

Current status of UCF Service: Operational — live UCF Service status

Timeline

1. Nov 2, 2026, 13:40 UTC
   investigating
   We are currently experiencing an issue affecting PMP and select interactive dashboards. Our team is actively investigating the problem and working to restore service as quickly as possible. We apologize for the inconvenience and will provide updates as more information becomes available. Thank you for your patience while we work to resolve the issue.
2. Nov 2, 2026, 15:15 UTC
   investigating
   PMP Remains Unavailable; Interactive Dashboards Restored. The issue affecting select Interactive Dashboards has been resolved, and these dashboards are now available. We continue to work on restoring access to PMP and are actively investigating the remaining issue. Our team is working to resolve it as quickly as possible and will provide additional updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
3. Nov 2, 2026, 21:11 UTC
   resolved
   Pegasus Mine Portal (PMP) and RDS Restored. PMP and RDS is now available and functioning normally. The issue has been resolved and required an update to the PMP website address. If you have any bookmarked links to https://pegmine.ikm.ucf.edu, please update them to the new portal address: https://pegmineprod1.ikm.ucf.edu Important Reminders: A UCF VPN connection is required before accessing the Pegasus Mine Portal. If you experience any unusual behavior or access issues, please clear your browser cache and try again. If issues persist, please submit a Support Form at: https://analytics.ucf.edu/data-literacy/help-support/ We appreciate your patience while we worked to restore service.

Updates as published by UCF Service (original).