Minor incident

Twilio: Voice Call Failures from a Subset of Twilio Philippines Phone Numbers to Multiple Networks in Philippines

Affected: Voice, APAC

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Nov 2, 2026, 05:41 UTC
   investigating
   Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Nov 2, 2026, 05:42 UTC
   identified
   Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
3. Nov 2, 2026, 06:43 UTC
   identified
   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
4. Nov 2, 2026, 08:49 UTC
   identified
   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
5. Nov 2, 2026, 14:58 UTC
   identified
   Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
6. Nov 2, 2026, 23:04 UTC
   identified
   Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
7. Nov 3, 2026, 15:06 UTC
   identified
   Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
8. Nov 4, 2026, 06:08 UTC
   monitoring
   We have observed a recovery in voice calls from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
9. Nov 4, 2026, 08:11 UTC
   monitoring
   We have observed a recovery in voice calls from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
10. Nov 4, 2026, 12:12 UTC
    monitoring
    We have observed a recovery in voice calls from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
11. Nov 4, 2026, 20:18 UTC
    monitoring
    We have observed a recovery in voice calls from a subset of Twilio Philippines Phone Numbers to network subscribers in the Philippines and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
12. Nov 5, 2026, 06:57 UTC
    identified
    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
13. Nov 5, 2026, 08:01 UTC
    identified
    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
14. Nov 5, 2026, 10:06 UTC
    identified
    Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
15. Nov 5, 2026, 14:06 UTC
    identified
    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
16. Nov 5, 2026, 22:07 UTC
    identified
    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
17. Nov 6, 2026, 14:07 UTC
    identified
    Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Updates as published by Twilio (original).