Minor incident

Twilio: Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines

Affected: Verify Silent Network Auth

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 30, 2026, 15:53 UTC
   investigating
   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 30, 2026, 16:59 UTC
   investigating
   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in the Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
3. Oct 30, 2026, 19:00 UTC
   investigating
   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.
4. Oct 30, 2026, 19:08 UTC
   monitoring
   We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Smart in Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
5. Oct 30, 2026, 19:09 UTC
   resolved
   The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Smart in Philippines are operating normally.

Updates as published by Twilio (original).