Minor incident

Twilio: Link Shortening Redirect Errors on Branded Domains

Affected: SMS

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 28, 2026, 23:44 UTC
   investigating
   We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser. Our team is actively investigating and rolling out a fix. We will provide another update as soon as more information becomes available.
2. Oct 28, 2026, 23:45 UTC
   investigating
   We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser. Our team is actively investigating and rolling out a fix. We will provide another update in one hour or as soon as more information becomes available.
3. Oct 29, 2026, 00:07 UTC
   monitoring
   Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
4. Oct 29, 2026, 00:35 UTC
   resolved
   Our engineers have monitored the fix and confirmed the issue with shortened links on some branded short domains has been resolved. All services are now operating normally at this time.

Updates as published by Twilio (original).