Minor incident

Twilio: SMS Delivery Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Brazil

Affected: SMS, Latin America

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 26, 2026, 23:55 UTC
   investigating
   Twilio customers may be experiencing SMS delivery failures and delays between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 27, 2026, 00:03 UTC
   identified
   Twilio customers may be experiencing SMS delivery failures and delays between a subset of Twilio Brazil Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
3. Oct 27, 2026, 00:05 UTC
   identified
   Twilio customers may be experiencing SMS delivery failures and delays between a subset of Twilio Brazil Phone Numbers and multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
4. Oct 27, 2026, 01:05 UTC
   identified
   Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
5. Oct 27, 2026, 03:11 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
6. Oct 27, 2026, 07:17 UTC
   identified
   Twilio customers may be experiencing SMS delivery failures and delays between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
7. Oct 27, 2026, 15:17 UTC
   identified
   Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
8. Oct 28, 2026, 07:02 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
9. Oct 28, 2026, 08:02 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and delivery failures between a subset of Twilio Phone Numbers and multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
10. Oct 28, 2026, 10:03 UTC
    identified
    Twilio customers may be experiencing SMS delivery delays and failures between Twilio Brazil Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
11. Oct 28, 2026, 14:04 UTC
    identified
    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
12. Oct 28, 2026, 14:32 UTC
    identified
    Twilio customers may be experiencing SMS delivery failures and delays from a subset of Twilio Brazil Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
13. Oct 28, 2026, 15:34 UTC
    identified
    Twilio customers may be experiencing SMS delivery failures and delays from a subset of Twilio Brazil Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
14. Oct 28, 2026, 17:37 UTC
    identified
    Twilio customers may be experiencing SMS delivery failures and delays from a subset of Twilio Brazil Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
15. Oct 28, 2026, 21:40 UTC
    identified
    Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
16. Oct 29, 2026, 05:41 UTC
    identified
    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Brazil Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
17. Oct 29, 2026, 21:47 UTC
    identified
    Twilio customers may be experiencing SMS delivery failures and delivery delays between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
18. Oct 30, 2026, 10:30 UTC
    monitoring
    We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
19. Oct 30, 2026, 12:31 UTC
    monitoring
    We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
20. Oct 30, 2026, 16:38 UTC
    monitoring
    We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
21. Oct 30, 2026, 22:08 UTC
    resolved
    The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to network subscribers on affected networks in Brazil is operating normally.

Updates as published by Twilio (original).