Sumsub outage history and status
Is Sumsub down right now?
No
All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
Open incidents
100%
uptime, 90 days
4
incidents, 90 days
<1 min
median time to fix
Oct 12, 2026
last incident
Sumsub components
EU
- API Operational
- MobileSDK Operational
- WebSDK Operational
UAE
- API Operational
- MobileSDK Operational
- WebSDK Operational
SGP
- API Operational
- MobileSDK Operational
- WebSDK Operational
- Support Systems Operational
Sumsub outage history
| Started (UTC) | Incident | Impact | Duration |
|---|---|---|---|
| Oct 12, 2026, 08:30 UTC | Applicants incorrectly rejected due to face matching issue | Minor | 30 min |
| Oct 2, 2026, 20:40 UTC | Connectivity issues for some users in Vietnam MobileSDK, WebSDK | Minor | no update since Oct 15, 2026 |
| Sep 15, 2026, 11:43 UTC | Dashboard applicant search impaired | No impact | — |
| Aug 31, 2026, 08:00 UTC | Complete Service Outage | Critical | <1 min |
| Jul 20, 2026, 15:52 UTC | Performance Degradation: AML Screening | No impact | 1 h 15 min |
| Jul 14, 2026, 08:24 UTC | SDK Initialization Failures | No impact | — |
| Jun 3, 2026, 10:32 UTC | Limited TM creation failures due to invalid full name data | No impact | — |
| May 28, 2026, 17:39 UTC | Temporary ticketing system outage Support Systems | Critical | 1 h 27 min |
| May 27, 2026, 15:33 UTC | Public documentation unavailable | No impact | 15 h 48 min |
| May 26, 2026, 17:27 UTC | Limited access issue in the Admin Panel | No impact | 59 min |
| May 20, 2026, 16:27 UTC | CloudFlare DNS issue | Minor | — |
| May 18, 2026, 05:42 UTC | DDos attack WebSDK, WebSDK, WebSDK | Minor | 2 days 1 h |
| May 16, 2026, 15:15 UTC | DDos attack API, API, API, MobileSDK, MobileSDK, MobileSDK | No impact | 27 h 36 min |
| May 16, 2026, 07:30 UTC | DDos attack API, API, API | Major | 6 h 06 min |
| May 4, 2026, 21:46 UTC | Support integration for Slack Support Systems | Minor | 14 h 46 min |
| Mar 26, 2026, 14:01 UTC | Incomplete PDF reports for reports generated on 2026-03-26 between 11:07 UTC - 12:50 UTC API, MobileSDK, WebSDK | No impact | <1 min |
| Mar 16, 2026, 16:23 UTC | Clients may be unable to contact us at this time. | No impact | <1 min |
| Mar 2, 2026, 11:06 UTC | EU Production Database Performance Incident | Minor | — |
| Mar 2, 2026, 08:06 UTC | AWS UAE Region Infrastructure Degradation API, MobileSDK, WebSDK | Major | 57 days 2 h |
| Feb 24, 2026, 14:30 UTC | Temporary Aggregation Inaccuracy in Transaction Monitoring Rules | Minor | — |
| Dec 15, 2025, 15:45 UTC | Liveness Initialization Issue | No impact | <1 min |
| Dec 11, 2025, 10:27 UTC | AML verifications disruption | No impact | — |
| Dec 10, 2025, 17:38 UTC | Delayed Liveness Initialization in WebSDK WebSDK | No impact | 12 min |
| Dec 5, 2025, 09:31 UTC | Partial service disruption due to Cloudflare outage | No impact | <1 min |
| Nov 28, 2025, 10:48 UTC | Dashboard UI issue affecting Transaction Monitoring, Travel Rule, and AML cases | No impact | 5 h 37 min |
50 incidents in our archive since July 11, 2022.
When and where Sumsub fails
By weekday
Most incidents start on Mon.
- Mon15
- Tue8
- Wed9
- Thu9
- Fri6
- Sat2
- Sun1
Most affected, last 12 months
- WebSDK6
- API4
- MobileSDK4
- Support Systems3
When Sumsub went down with others
- Oct 12, 2026, 07:42 UTC 12 services reported incidents within the hour
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FAQ
- Is Sumsub down right now?
- At our last check Sumsub's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
- How often does Sumsub go down?
- Sumsub reported 4 incidents in the last 90 days (1 major or critical), with 0 minutes of major outage: 100% uptime.
- When was the last Sumsub outage?
- The latest reported incident started on Oct 12, 2026, 08:30 UTC: "Applicants incorrectly rejected due to face matching issue", resolved after 30 min.
- How long do Sumsub outages last?
- Half of Sumsub's incidents in the last 90 days were resolved within <1 min.
Source: Sumsub official status page · RSS of Sumsub incidents · status badge for your site