OutageDB

Critical incident

Sumsub: Complete Service Outage

Aug 31, 2026, 08:00 UTC
started
08:00 UTC
resolved
<1 min
duration

Current status of Sumsub: Operational — live Sumsub status

Timeline

  1. Aug 31, 2026, 08:00 UTC
    resolved
    Between 08:15 and 08:28 UTC, we experienced a complete service outage. The incident was caused by a software bug in a critical code path handling all API requests, which was triggered by a configuration change. The issue has been resolved and the service has been restored.

Updates as published by Sumsub (original).

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