Sumsub incidents — OutageDBIncidents reported by Sumsubhttps://outagedb.com/Minor Sumsub incident: Applicants incorrectly rejected due to face matching issuehttps://outagedb.com/status/sumsub/2026-10-12-applicants-incorrectly-rejected-due-to-face-matching-issue/https://outagedb.com/status/sumsub/2026-10-12-applicants-incorrectly-rejected-due-to-face-matching-issue/Resolved after 30 min.Mon, 12 Oct 2026 08:30:00 GMTMinor Sumsub incident: Connectivity issues for some users in Vietnamhttps://outagedb.com/status/sumsub/2026-10-02-connectivity-issues-for-some-users-in-vietnam/https://outagedb.com/status/sumsub/2026-10-02-connectivity-issues-for-some-users-in-vietnam/Ongoing.Fri, 02 Oct 2026 20:40:00 GMTNo impact Sumsub incident: Dashboard applicant search impairedhttps://outagedb.com/status/sumsub/https://outagedb.com/status/sumsub/Resolved after —.Tue, 15 Sep 2026 11:43:41 GMTCritical Sumsub incident: Complete Service Outagehttps://outagedb.com/status/sumsub/2026-08-31-complete-service-outage/https://outagedb.com/status/sumsub/2026-08-31-complete-service-outage/Resolved after <1 min.Mon, 31 Aug 2026 08:00:00 GMTNo impact Sumsub incident: Performance Degradation: AML Screeninghttps://outagedb.com/status/sumsub/https://outagedb.com/status/sumsub/Resolved after 1 h 15 min.Mon, 20 Jul 2026 15:52:41 GMTNo impact Sumsub incident: SDK Initialization Failureshttps://outagedb.com/status/sumsub/https://outagedb.com/status/sumsub/Resolved after —.Tue, 14 Jul 2026 08:24:45 GMTNo impact Sumsub incident: Limited TM creation failures due to invalid full name datahttps://outagedb.com/status/sumsub/https://outagedb.com/status/sumsub/Resolved after —.Wed, 03 Jun 2026 10:32:00 GMTCritical Sumsub incident: Temporary ticketing system outagehttps://outagedb.com/status/sumsub/2026-05-28-temporary-ticketing-system-outage/https://outagedb.com/status/sumsub/2026-05-28-temporary-ticketing-system-outage/Resolved after 1 h 27 min.Thu, 28 May 2026 17:39:30 GMTNo impact Sumsub incident: Public documentation unavailablehttps://outagedb.com/status/sumsub/https://outagedb.com/status/sumsub/Resolved after 15 h 48 min.Wed, 27 May 2026 15:33:07 GMTNo impact Sumsub incident: Limited access issue in the Admin Panelhttps://outagedb.com/status/sumsub/https://outagedb.com/status/sumsub/Resolved after 59 min.Tue, 26 May 2026 17:27:03 GMTMinor Sumsub incident: CloudFlare DNS issuehttps://outagedb.com/status/sumsub/https://outagedb.com/status/sumsub/Resolved after —.Wed, 20 May 2026 16:27:37 GMTMinor Sumsub incident: DDos attackhttps://outagedb.com/status/sumsub/https://outagedb.com/status/sumsub/Resolved after 2 days 1 h.Mon, 18 May 2026 05:42:25 GMTNo impact Sumsub incident: DDos attackhttps://outagedb.com/status/sumsub/https://outagedb.com/status/sumsub/Resolved after 27 h 36 min.Sat, 16 May 2026 15:15:05 GMTMajor Sumsub incident: DDos attackhttps://outagedb.com/status/sumsub/2026-05-16-ddos-attack/https://outagedb.com/status/sumsub/2026-05-16-ddos-attack/Resolved after 6 h 06 min.Sat, 16 May 2026 07:30:35 GMTMinor Sumsub incident: Support integration for Slackhttps://outagedb.com/status/sumsub/https://outagedb.com/status/sumsub/Resolved after 14 h 46 min.Mon, 04 May 2026 21:46:29 GMTNo impact Sumsub incident: Incomplete PDF reports for reports generated on 2026-03-26 between 11:07 UTC - 12:50 UTChttps://outagedb.com/status/sumsub/https://outagedb.com/status/sumsub/Resolved after <1 min.Thu, 26 Mar 2026 14:01:55 GMTNo impact Sumsub incident: Clients may be unable to contact us at this time.https://outagedb.com/status/sumsub/https://outagedb.com/status/sumsub/Resolved after <1 min.Mon, 16 Mar 2026 16:23:41 GMTMinor Sumsub incident: EU Production Database Performance Incidenthttps://outagedb.com/status/sumsub/https://outagedb.com/status/sumsub/Resolved after —.Mon, 02 Mar 2026 11:06:28 GMTMajor Sumsub incident: AWS UAE Region Infrastructure Degradationhttps://outagedb.com/status/sumsub/https://outagedb.com/status/sumsub/Resolved after 57 days 2 h.Mon, 02 Mar 2026 08:06:33 GMTMinor Sumsub incident: Temporary Aggregation Inaccuracy in Transaction Monitoring Ruleshttps://outagedb.com/status/sumsub/https://outagedb.com/status/sumsub/Resolved after —.Tue, 24 Feb 2026 14:30:34 GMTNo impact Sumsub incident: Liveness Initialization Issuehttps://outagedb.com/status/sumsub/https://outagedb.com/status/sumsub/Resolved after <1 min.Mon, 15 Dec 2025 15:45:00 GMTNo impact Sumsub incident: AML verifications disruptionhttps://outagedb.com/status/sumsub/https://outagedb.com/status/sumsub/Resolved after —.Thu, 11 Dec 2025 10:27:00 GMTNo impact Sumsub incident: Delayed Liveness Initialization in WebSDKhttps://outagedb.com/status/sumsub/https://outagedb.com/status/sumsub/Resolved after 12 min.Wed, 10 Dec 2025 17:38:19 GMTNo impact Sumsub incident: Partial service disruption due to Cloudflare outagehttps://outagedb.com/status/sumsub/https://outagedb.com/status/sumsub/Resolved after <1 min.Fri, 05 Dec 2025 09:31:39 GMTNo impact Sumsub incident: Dashboard UI issue affecting Transaction Monitoring, Travel Rule, and AML caseshttps://outagedb.com/status/sumsub/https://outagedb.com/status/sumsub/Resolved after 5 h 37 min.Fri, 28 Nov 2025 10:48:56 GMT