Major incident

HackerOne: HackerOne Platform degradation: asset updates not propagating

Sep 15, 2026, 19:54 UTC

started

22:53 UTC

resolved

2 h 59 min

duration

Affected: HackerOne Application, HackerOne API

Current status of HackerOne: Operational — live HackerOne status

Timeline

Sep 15, 2026, 19:54 UTC
investigating
HackerOne is investigating issues with updates to assets not being reflected in the HackerOne Application and APIs. We are investigating the issue.
Sep 15, 2026, 21:19 UTC
identified
HackerOne has identified the root cause preventing asset updates not propagating to search indexes and are actively working to restore product functionality.
Sep 15, 2026, 21:38 UTC
monitoring
We have refreshed search indices and asset updates should apply normally now. We are continuing to monitor the situation.
Sep 15, 2026, 22:53 UTC
monitoring
Asset updates propagate to the search indexes normally, and the HackerOne Application and the HackerOne API reflect them as expected. We monitored the platform after the index refresh and saw no return of the problem. Incident has been resolved.
Sep 15, 2026, 22:53 UTC
resolved
This incident has been resolved.

Updates as published by HackerOne (original).

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