Major incident

Smartsheet: Smartsheet add-ons for Google is not working

Affected: Third Party Integrations

Current status of Smartsheet: Operational — live Smartsheet status

Timeline

1. Jun 10, 2026, 22:21 UTC
   investigating
   We are investigating the Smartsheet add-ons for Google which is currently not available. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
2. Jun 11, 2026, 00:51 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Jun 11, 2026, 03:30 UTC
   monitoring
   The Smartsheet and Brandfolder add-ons for Google Docs, Sheets, and Slides were unavailable due to a Google platform change that required all affected add-ons to be redeployed. Our team has applied the necessary fixes and we are currently monitoring to confirm full stability.
4. Jun 11, 2026, 11:02 UTC
   resolved
   This incident has been resolved.
5. Aug 14, 2026, 18:51 UTC
   postmortem
   **The Smartsheet Merge add-on for Google Docs stopped working after Google removed support for an older runtime environment that the add-on depended on, causing the add-on to fail entirely for all users \(~234,000 affected\).** The issue was resolved on June 11, 2026, by updating the add-on's code and deployment configuration to be compatible with Google's current platform — no customer data was lost.

Updates as published by Smartsheet (original).