Critical incident

Sinch: Service Degradation – Calling – AP-Southeast-1

Affected: Data Calling, Phone Calling (PSTN), Video Calling, SIP Trunk

Current status of Sinch: Operational — live Sinch status

Timeline

1. Sep 22, 2026, 05:40 UTC
   investigating
   We want to inform you that we are currently experiencing a performance degradation impacting our Calling services in the AP-Southeast-1 region. Incident Start Time: 2026-09-22 04:50 UTC Impact: Customers may experience delayed or failed attempts via In-app Calling / PSTN Calling/ Video Calling and SIP Trunk . We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue. For further information or assistance, please contact us at [email protected].
2. Sep 22, 2026, 07:09 UTC
   investigating
   We are continuing to investigate this issue.
3. Sep 22, 2026, 08:15 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Sep 22, 2026, 08:36 UTC
   resolved
   This incident has been resolved. Incident Start Time: 2026-09-22 04:50 UTC Incident End Time: 2026-09-22 07:23 UTC

Updates as published by Sinch (original).