Major incident
Seismic Software: Some customers experiencing video playback issues
Jul 29, 2026, 16:18 UTC
started
18:28 UTC
resolved
2 h 10 min
duration
Affected: Learning Video
Current status of Seismic Software: Operational — live Seismic Software status
Timeline
- Jul 29, 2026, 16:18 UTCinvestigatingWe are currently investigating this issue.
- Jul 29, 2026, 16:52 UTCidentifiedIdentified as an issue with our video playback provider, "Vimeo".
- Jul 29, 2026, 17:48 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Jul 29, 2026, 18:28 UTCresolvedThis incident has been resolved.
Updates as published by Seismic Software (original).
Other services with incidents at the same time
This was part of a wider event: 33 services reported incidents within the hour.
- Vimeo 16:38 UTC · Playback issues
- Granicus System 16:31 UTC · govMeetings InSite
More Seismic Software incidents
- October 26, 2026 Investigating Reports of Degraded Performance
- October 26, 2026 Customers experienced issues loading content, including LiveDoc and data sources.
- October 23, 2026 DocCenter for tenants in West1 not loading
- September 30, 2026 Slowness issues for customers in EAST4 region
- August 24, 2026 Some customers in the US may be experiencing issues with Insights Dashboards
- August 20, 2026 The Support Portal is currently unavailable. Please open support tickets by emailing [email protected] if needed.