Major incident

Sage: Sage Intacct - Major Outage

Oct 9, 2026, 10:26 UTC

started

11:49 UTC

resolved

1 h 23 min

duration

Affected: Sage Intacct, Sage Intacct

Current status of Sage: Minor issues — live Sage status

Timeline

Oct 9, 2026, 10:26 UTC
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Oct 9, 2026, 10:45 UTC
identified
We have identified an issue preventing customers in Europe and South Africa from using Sage Intacct. Affected customers are being presented with “503 Service unavailable” or slow performance. We have identified the cause of the issue and we are working on a fix.
Oct 9, 2026, 11:15 UTC
identified
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
Oct 9, 2026, 11:49 UTC
resolved
The issue is resolved and the service is available and performing as expected.

Updates as published by Sage (original).

This was part of a wider event: 12 services reported incidents within the hour.

Blackboard 11:23 UTC · Institution Page unavailable for a subset of Blackboard LMS clients in Europe and APAC
Tiendanube AR 11:20 UTC · Intermitencias identificadas
Alloy 11:15 UTC · File exports fail to download
Alchemy 11:07 UTC · Abstract Mainnet - Elevated Error Rates
Overleaf 10:24 UTC · Zotero sync unavailable
Signicat 10:19 UTC · Incident on 3rd party service - Norwegian BankID - Sign
Kraken 10:07 UTC · Incorrect Margin information and Spot balances displayed in APP and Web.
Autotrader 10:03 UTC · Part Exchange API Preproduction - Performance degraded
Autotrader 10:03 UTC · Finance API Preproduction - Performance degraded
Autotrader 10:03 UTC · Deals API Preproduction - Performance degraded
Sinch 10:00 UTC · Engage - Zoho CRM Temporary Outage
Autotrader 09:59 UTC · Deals Notifications Preproduction - Performance degraded