Major incident

Blackboard: Institution Page unavailable for a subset of Blackboard LMS clients in Europe and APAC

Affected: Blackboard - SaaS (Asia Pacific), Blackboard - SaaS (Europe)

Current status of Blackboard: Minor issues — live Blackboard status

Timeline

1. Oct 9, 2026, 11:23 UTC
   investigating
   We are currently investigating this issue.
2. Oct 9, 2026, 11:52 UTC
   identified
   We have identified the issue affecting the Institution Page and are actively working on a fix.
3. Oct 9, 2026, 12:39 UTC
   identified
   A few clients in the APAC region are also affected by the issue. We are actively working on implementing a fix and will provide updates as progress is made.
4. Oct 9, 2026, 12:55 UTC
   identified
   Some Blackboard LMS clients in Europe and APAC are unable to load the Institution Page. Affected users may see an error or a blank page when selecting Institution Page from the base navigation. All other areas of the LMS are operating normally. Our engineering team has identified the component responsible and is working to restore service. We have not identified any impact to data
5. Oct 9, 2026, 14:44 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
6. Oct 9, 2026, 16:09 UTC
   resolved
   This incident has been resolved.

Updates as published by Blackboard (original).