Major incident

Privy: Privy Displays Offline for Shopify Stores

Affected: Popups, Embedded Forms

Current status of Privy: Operational — live Privy status

Timeline

1. Oct 19, 2026, 13:15 UTC
   investigating
   We're receiving reports of Popups and Embedded Forms not showing for some Shopify stores. Our engineering team is actively investigating. If you have questions, contact our support team at [email protected].
2. Oct 19, 2026, 19:56 UTC
   monitoring
   Privy Popups and Embedded Forms are functioning for Shopify stores. Our team is working with Shopify on this issue, and we're continuing to monitor the situation.
3. Oct 19, 2026, 20:28 UTC
   resolved
   Privy Popups and Embedded forms are operating correctly.

Updates as published by Privy (original).