Critical incident

PowerSchool Products: HigherEd - unable to access

Affected: HigherEd PACx, Applicant Tracking System, Employee Records (HigherEd), Faculty Activity & Dossier, Performance Management, Position Management, Professional Learning (HigherEd)

Current status of PowerSchool Products: Operational — live PowerSchool Products status

Timeline

1. Jun 24, 2026, 13:25 UTC
   investigating
   We are investigating reports of users unable to access within HigherEd within Canada. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
2. Jun 24, 2026, 13:38 UTC
   identified
   We have identified the cause for the ongoing issue in HigherEd and are working on deploying a fix to production. We will continue to provide regular updates on our progress.
3. Jun 24, 2026, 13:57 UTC
   monitoring
   We have deployed a fix to production that has resolved the issue in HigherEd. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
4. Jun 24, 2026, 20:31 UTC
   resolved
   This incident has been resolved.

Updates as published by PowerSchool Products (original).