Critical incident

PowerSchool Products: PowerSchool eSchoolPlus SIS Users Encountering Errors When Logging Into eSchoolPlus

Affected: PowerSchool eSchoolPlus SIS

Current status of PowerSchool Products: Operational — live PowerSchool Products status

Timeline

1. Apr 24, 2026, 13:44 UTC
   investigating
   We are investigating reports of PowerSchool eSchoolPlus SIS users encountering 502 Bad Gateway errors when attempting to log into the product.
2. Apr 24, 2026, 13:45 UTC
   investigating
   We are continuing to investigate this issue.
3. Apr 24, 2026, 14:56 UTC
   investigating
   We are continuing to investigate the errors being encountered and are diligently working to restore access.
4. Apr 24, 2026, 15:18 UTC
   identified
   The issue has been identified and a fix is being implemented.
5. Apr 24, 2026, 15:46 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
6. Apr 24, 2026, 15:54 UTC
   identified
   Teams are seeing some improvement but are seeing intermittent errors. We are continuing to work to implement a resolution.
7. Apr 24, 2026, 18:20 UTC
   monitoring
   A fix has been implemented and we are monitoring to ensure continued stability.
8. Apr 24, 2026, 19:25 UTC
   resolved
   This incident has been resolved.

Updates as published by PowerSchool Products (original).