No impact incident

Piano Software: [ESP] Dashboard Login Failures

Oct 27, 2026, 07:52 UTC

started

18:00 UTC

resolved October 21, 2026

—

duration

Current status of Piano Software: Operational — live Piano Software status

Timeline

Oct 21, 2026, 18:00 UTC
resolved
Between approximately 18:00 UTC and 20:21 UTC on October 21, 2026, some users were unable to log in to the Piano ESP dashboard, as the login page was timing out. Some new newsletter sign-ups may also not have been recorded during this time. The issue was caused by a disruption at an external service provider. A fix has been deployed and the ESP dashboard is now operating normally. We apologize for the inconvenience.

Updates as published by Piano Software (original).

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