Major incident

Piano Software: ID and VX Transaction Emails not being delivered due to Internal Mandrill Issue

Affected: Registration + Login and Management + Billing Transactional Emails

Current status of Piano Software: Operational — live Piano Software status

Timeline

1. Apr 12, 2026, 05:00 UTC
   identified
   Mandrill team has notified Piano about an issue impacting our account. Our team is currently coordinating efforts with the Mandrill account. The emails are queued but not getting delivered at the moment. We will continue to provide updates via this thread. Please monitor our status page for latest information.
2. Apr 13, 2026, 03:32 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Apr 13, 2026, 08:46 UTC
   resolved
   This incident has been resolved.

Updates as published by Piano Software (original).