Major incident
Parchment: Order Payment Processing Failing to Complete
Nov 6, 2026, 02:21 UTC
started
03:13 UTC
resolved
52 min
duration
Affected: Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR
Current status of Parchment: Under maintenance — live Parchment status
Timeline
- Nov 6, 2026, 02:21 UTCinvestigatingWe are currently investigating this issue.
- Nov 6, 2026, 02:46 UTCidentifiedThe issue has been identified and a fix is being implemented.
- Nov 6, 2026, 02:56 UTCidentifiedWe are continuing to work on a fix for this issue.
- Nov 6, 2026, 03:10 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Nov 6, 2026, 03:13 UTCresolvedThis incident has been resolved.
Updates as published by Parchment (original).
Other services with incidents at the same time
This was part of a wider event: 37 services reported incidents within the hour.
More Parchment incidents
- November 4, 2026 Our chat bot service is currently experiencing issues. Please refer to https://adasupport.statuspage.io/ for updates.
- November 4, 2026 Some users may see the error message "Fulfillment Failed" on their orders status.
- October 26, 2026 Unable to order
- October 21, 2026 Instructure is aware of CVE-2026-109618 and CVE-2026-109619 (referred to as "PHP2Shell"), affecting PHP.
- May 26, 2026 Website Delays, Learner Account Login Errors
- May 26, 2026 Timeout Issues - Administrator Accounts